Return & Refunds

At The CCTV Centre, we understand the importance of customer satisfaction and strive to provide the best possible service. In the event that you are not completely satisfied with your purchase, we offer a comprehensive return and refund policy to ensure your peace of mind.

30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund. Please note that the product must be in its original condition and packaging.

Easy Return Process: To initiate a return, simply contact our customer support team within 30 days of delivery. They will guide you through the return process and provide you with a return authorization number. Please make sure to include this number on the package when returning the product.

Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or damaged product. In such cases, we will provide a prepaid shipping label for your convenience.

Refund Process: Once we receive the returned product and verify its condition, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Exceptions: Please note that certain products may be subject to specific return policies due to their nature. For example, software licenses, custom-built systems, and special orders may have different return conditions. Please refer to the product description or contact our customer support team for more information.

Customer Support: Our dedicated customer support team is available to assist you with any questions or concerns regarding returns and refunds. You can reach us through phone, email, or live chat during our business hours.

At The CCTV Centre, we value your trust and strive to provide the highest level of customer satisfaction. If you have any further questions or need assistance with a return, please don't hesitate to contact us.